![]() That means that on this occasion we're afraid that we won't be able to refund this payment. Also - you've contacted us outside of our 14 day refund policy (NO, I'VE BEEN CONTACTING YOU SINCE 8/8…YOU GUYS RESPONDED BACK OUTSIDE OF THE 14 DAYS). 7th rep "We've had a look at your account and can't see any record of the subscription being canceled (YES, I CANCELLED IT). However, everytime you reply back to Spotify, it's a different rep…so, I was made to email back and forth about the same thing with 8 Spotify employees and getting nowhere. September 15, 2016, I finally got a reply!!! I explained the situation, copy-pasted the transaction from my bank statement, provided my full name, address, the last 4 Visa digits and the date of charge. ![]() So, every week since then, I logged into Spotify to fill out yet another contact form. ![]() The only way to get in touch with Spotify's customer service is through logging into your Spotify account and clicking on their contact form…which I did immediately. I cancelled a Premium Membership Trial with Spotify BEFORE the trial expiration date only to have the $9.99 charge clear my bank account the next day (8/8/16).
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